Communication Best Practices at Workplace : Learn What you should do and What you should Abstain from
For managing work successfully effective communication plays an important role. Things move in right direction only when understood in the right perspective and this is only possible when there is no communication gap.
Often we face the situation when conversation gets interrupted and the reason could be anything like your phone might ring, you are on call, you are preoccupied with certain thoughts due to which you are unable to concentrate on what’s being communicated to you or you are not on good terms with the communicator so you do not want to show interest in what he/she wants to communicate and so on.
|Effective Communication: Do’s and Don’ts|
The list could be endless if you start counting the reasons for miscommunication.
Therefore, you must no the way out to make the communication effective so that your team, your work, your job, your work, your clients does not suffer and you know how to communicate in all kinds of situations be it favorable or unfavorable.
So here’s bringing to you the do’s and don’ts of effective communication:-
✔ Do’s of Workplace Communication
1- Do one thing at a time
2- Do select the right mode of communication as the situation demands
If you think the information is lengthy and you have to communicate it to multiple people then you can use memo, group email as the method to transfer your message. For keeping messages private you can use email as a method or meeting in person.
3- Be responsive and acknowledge the feedback or messages from others
It could be your team, your co-workers, clients or anyone. Make everyone feel their opinion is worth it. When you don’t agree with someone at some point, do tell them and justify. Ignoring the feedback won’t do any good.
4- Be honest but objective in your language
If you know you have to communicate something difficult maybe the news you are going to share is not good or so, stay honest and true to everyone.
Share it in a way that doesn’t demotivate them also leaving no room for any doubts or misinterpretation. Misleading others must never be the way out. Open communication works better though.
5- Do Plan Informal Meetings
Do plan informal meetings so as to know about the communicating styles of different people you connect with.
Spend time with people out of the work settings by encouraging informal meetings weekly or monthly so that employees or team may get a chance to understand each other and follow up communication in the best suited method later.
✘ Don’t of Workplace Communication
1- Don’t ever be negative in your tone
Avoid harsh words, gossips, bad mouthing, criticising etc as this can adversely effect the communication and lead to no results at the end on the other hand positive tone, speaking in a pleasant way will always lead to productive results, growth and solution to problems.
2- Don’t complicate your message
Don’t complicate your message to the extent that audience find it hard to remember or understand what actually you want to convey.
Too lengthy message are not that effective. Try to brief it up without compromising on the important details or information you want to give.
3- Don’t be restless while communicating with others
Say for example; people have a tendency to look away or check their phone while the other person is communicating to them. This gesture is not good and it will make the other person feel that you are not interested or paying attention to what they have to say and they will leave.
Show them by your gestures that you are listening to them by nodding head or other gestures. Your body language must be such that it makes the person feel you are paying attention.
4- Don’t try to put only your point across
An effective communication is one which swings both ways. Speak but let others speak too. Listen to what other party has to say. Do not just monopolize the conversation where the other person may feel that he/she is not getting chance to express his/her views.
5- Don’t Sound Upset
Don’t be moody or spoil up your mood if the discussion going on is getting difficult
Think clearly, interact positively and don’t sound upset as this will lead to a bad impression in front of others involved.