Why is it so Important to Say NO to your Customers and how to say it when required?
|How to say No to your Customers?|
It’s always better to be upfront and say no to the things you can’t do rather than making false promises and keeping your customers in dark.
When you are sure that you cannot say yes to a certain request made by the customer than do not keep him pending because that will cost you a lot in future.
It is not a good feeling when you cannot fulfill what your customer wants but there’s a way to say ‘no’ firmly that your bond doesn’t get affected no matter you meet their demand or not.
1- Assure them you are Hearing
|Listen to your customers very carefully|
This is the best thing you can do. Genuinely make them feel that you are listening to what they have to say. Even if you cannot meet their requirement do not just disappear without responding.
2- Highlight what you can Offer
|Tell your customers what help you can offer|
3- Be Polite in your Tone & Speak Gently
4- Guide Them Through The Next Steps
When you are saying ‘no’ to them, do not forget to guide and inform them about the companies policies.Providing them with the solutions, steps to be taken therein. Make them feel that you are trying to make things fine.
5- Time is Precious, Time is Cost
6- Kindness & Gratitude Go Long way
7- Alternatives are there to your Rescue
When you’re unable to fulfill the requirements of the customers than straight away saying no to their face means they are gone. You lost them.You must be smart enough to tell them about the alternative providers who can offer them what they require. This will make them happy as they will feel that you do care for them so what if you can’t meet their demand.
8- Positioning & Image Creation
Showcase yourself as an expert in your field in front of your customers. Tell them you know what’s best to be done or what’s best for them or who can be the best provider of what they want etc.
You must tell them this product won’t be good for them although it can be good for some specific people. They must try the other one instead.
Try to position yourself as an expert for example when you deal in cosmetics and unable to provide certain product, offer the other best alternative available with you.